Refund policy

Effective Date: July 19, 2026

Welcome to Hidayah Store. We value your trust and strive to provide high-quality Islamic products. Please read our Return & Replacement Policy carefully before making a purchase.

1. Replacement Policy

At Hidayah Store, customer satisfaction is important to us. We offer replacement only for eligible products. We do not offer refunds under any circumstances.

2. Replacement Eligibility

You may request a replacement within 3 days of receiving your order or purchasing the product from our physical store.

To be eligible for a replacement:

  • The product must be unused, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • A valid purchase invoice or order confirmation must be provided.
  • The replacement request must be made within 3 days.

3. Non-Returnable / Non-Replaceable Items

The following products are not eligible for replacement unless they are damaged or received incorrectly:

  • Opened or used attars and perfumes
  • Opened Islamic books or Qur'an
  • Personalized or customized products
  • Gift cards or gift vouchers
  • Products damaged due to misuse, negligence, or improper handling

4. Damaged or Wrong Product

If you receive:

  • A damaged product
  • A defective product
  • A wrong product

Please contact us within 48 hours of delivery by sharing:

  • Your order number
  • Photos of the product
  • Photos of the packaging

Once verified, we will arrange a replacement.

5. Replacement Process

After approval:

  • The returned product will be inspected.
  • If approved, a replacement will be shipped subject to stock availability.
  • If the same product is unavailable, we may offer a similar product of equal value.

6. No Refund Policy

Hidayah Store does not provide cash refunds, bank refunds, wallet refunds, or credit refunds.

Only eligible product replacements will be processed.

7. Return Shipping

If the replacement is due to our mistake (wrong, damaged, or defective product), Hidayah Store will bear the shipping cost.

If the replacement is requested for any other eligible reason, the customer may be responsible for return shipping charges.

8. Contact Us

For replacement requests, please contact us:

Hidayah Store

Owner: Mohammad Kahef

Email: officialkahef@gmail.com

Phone: +91 9084589131

Location:
Post Faridpur,
District Bareilly,
Uttar Pradesh,
India